“When I found out the swab had already been used and I would need to have tests for HIV and hepatitis, I was extremely upset and scared,” she said.
“I was shocked and worried about what this might mean for my health.”
The practice apologised – but an investigation by the Parliamentary and Health Service Ombudsman (PHSO) for England has now found it failed to sufficiently acknowledge its mistakes and should pay the woman £500 in recognition of her distress.
The patient said: “It was a grave error and I still can’t fathom how it happened.
“The mistake was bad enough in the first place – but the aftercare was worse.
“That is why I escalated it to the ombudsman, as there was no acknowledgement of the distress I experienced for three months.”
The ombudsman said the GP practice had now acknowledged its failings and taken steps to ensure it will not make the same mistake again.
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